We seek to resolve all disputes with customers peacefully, quickly and on terms acceptable to both parties. Please contact us directly at firstname.lastname@example.org if you have any complaints.
In case the dispute cannot be settled amicably, you are entitled to apply for an alternative dispute resolution by submitting a request to the European Online Dispute Resolution (ODR) platform here.
The platform has been created in line with Regulation no. 524/2013 as an alternative which ensures safe and fair online shopping through the access to quality dispute resolution tools.