Customer support specialist for Finnish market

We are looking for a customer support specialist to join our team to help our Finland customers have the best experience using our services. You will be responsible for resolving customer queries, recommending solutions and guiding our customers through features and functionalities. Ultimately, you will help establish our reputation as a company that offers excellent customer support. 

What you will do

Answer support inquiries via email and phone

Provide exceptional customer service, handle inquiries, provide resolutions

Assist customers with orders, payments, account and billing questions, complaints, and other similar inquiries

Collaborate closely with sales and development teams to ensure proper customer service is being delivered

Gather customer feedback and advocate customer needs/issues cross-departmentally

Write and update internal and public guidelines and FAQ articles

Assist with product translations to the regional languages

Constantly work on improving processes and services

What we expect

1+ years of customer support or related job experience

Attention to details

Excellent Lithuanian, English and Finnish written and verbal communication skills

Passion for helping people

A team player

Good organizational skills, ability to set priorities

What we consider as a plus

Job experience in IT company

Experience with help-desk systems

Bachelor’s Degree in Communication, Management, IT-related studies or English language

Swedish, Danish or Norwegian language

What we offer

Gross salary 2000-2800 €/month

Challenging and rewarding projects in a successful and fast-growing company

Exciting and responsible role with great impact on business

Possibility to fulfil your ideas and be a part of the expanding one-of-a-kind industry

A stress-free and cosy working environment in an old town office or remote work

Extra holidays and flexible working hours

Opportunity to join our share options program

Team-building events, ping-pong, fruit Mondays and so much more

Pet-friendly office

Already made up your mind?
Apply for the position now

    By filling in this form, you agree that Dokobit, UAB will process your personal data for recruitment purposes. You can withdraw your consent to process your personal data at any time. For more information on your rights and data processing, please read our Candidate Privacy Notice.