About us

Payment support specialist

We are a fast-growing team building simple, easy-to-use and accessible solutions for electronic signing and authentication. As of 2021, we are a part of one of the fastest-growing companies in Europe, a Norwegian electronic identity solutions provider Signicat. Being the leaders in the Baltics and Nordics, we don’t intend to stop and are aiming for a market leader position in entire Europe.

We are looking for a payment support specialist to join our team to help our customers have the best experience using our services. You will be responsible for resolving customer queries regarding payments, invoicing and refunds. Ultimately, you will help establish our reputation as a company that offers excellent customer support and be responsible for payment management.

What you will do

Take ownership of all payment-related questions of our customers via email and phone

Collaborate closely with other teams to ensure proper customer service is being delivered

Take responsibility for debt management

Do daily payment management tasks

Setup payment information during the client’s onboarding process

Constantly work on improving billing processes

What we expect

1+ years of customer support or related job experience

Attention to details

Excellent Lithuanian and English written and verbal communication skills

Passion for helping people

A team player

Good organisational skills, ability to set priorities

Good problem-solving skills

What we offer

Gross salary 1400-2000 €/month. We are open to discussing a different salary based on your skills and competences.

Challenging and rewarding projects in a successful and fast-growing company

Exciting and responsible role with great impact on business

Possibility to fulfil your ideas and be a part of the expanding one-of-a-kind industry

A stress-free and cosy working environment in an old town office, remote work workspace where we don’t have an office

Extra holidays and flexible working hours

Opportunity to join our share options program

Never-ending delicious coffee, fruit Mondays, foosball, ping-pong, unique community events, and so much more

Dog-friendly office

Already made up your mind?
Apply for the position now

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