About us

Customer support specialist for Estonia

We are the biggest electronic signing and electronic identification solutions provider in the Baltics and Iceland building simple, easy-to-use, and accessible technologies for everyday use.

Our long-time top-notch knowledge on electronic signature infrastructure allows us not only to cover the majority of the area with our solutions but also to continue to evolve massively.

Do you have a passion for helping people and solving problems? We are looking for a customer support specialist to join the team to help our Estonia customers have the best experience using our services.

As a Customer Support Specialist, you will track and resolve customer’s outstanding issues, provide services trainings, analyse and communicate feedback in order to develop processes for better customer support.

What you will do

Provide exceptional customer service, handle inquiries, provide resolutions

Assist customers with orders, payments, account and billing questions, complaints, and other similar inquiries

Collaborate closely with sales and development teams to ensure proper customer service is being delivered

Answer inbound sales inquiries and handle contracts of new and existing customers

Maintain excellent relationships with customers

Gather customer feedback and advocate customer needs/issues cross-departmentally

Constantly work on improving processes and services

What we expect

At least 1 year of customer support or related job experience

Excellent English and Estonian written and verbal communication skills

Strong attention to details

Passion for helping people through excellent customer service

A team player

Good organizational skills, ability to set priorities

What we consider as a plus

Job experience in IT company

Experience with help-desk systems

Bachelor’s Degree in Communication, Management, IT-related studies or English language

What we offer

Remote work

Challenging and rewarding work with the ability to grow professionally in a successful and fast-growing company

Competitive salary with prospects of increasing

Friendly international colleagues

Already made up your mind?
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